• Two-way, high-definition video. With telehealth, you use video conferencing so that you have a face-to-face meeting with your provider — like you’re sitting together in your doctor’s office.
• Digital patient registration. You register online, where you can submit your symptoms, allergies, medications, medical history, and ID cards prior to your first teleconference visit with your doctor.
• Prescription management. Your doctor manages your medications and sends your prescriptions electronically to your preferred pharmacy.
• Secure online payment. Telehealth software allows you to securely send your payment online.
• Chat and photo-sharing capabilities. You can chat with your doctor and easily upload photos of your symptoms when applicable. Communication is a two-way street, as your physician can reach out to you with messages.
• HIPAA compliant. HIPAA is a law that protects the privacy of your medical records and personal health information. Your telehealth interactions are also secure, and only authorized users can access your telehealth sessions.

Some insurance companies cover telehealth, while others don’t. Additionally, some states require insurance companies to reimburse at the same rate as they cover for in-person appointments. In most states, Medicaid covers telehealth. Check with your insurance provider to find out if you’re covered.

As of March 6, 2020, Medicare is paying providers across the United States to provide telehealth services due to the COVID-19 crisis. However, this Medicare coverage may be a temporary benefit.